Privacy Policy

mindm∞d by Nancos Science Sdn Bhd (mindmood, “we”, “our” or “us”) respects your privacy and is committed to protecting your personal data in accordance with the **Personal Data Protection Act 2010 and other applicable laws and regulations in Malaysia. This Privacy Policy explains how MindMood collects, uses, stores, and protects your personal data when you access our website, purchase our products, or interact with our services.

1. Collection of Personal Data

mindm∞d may collect personal data that you voluntarily provide to us when you visit our website, register an account, make a purchase, subscribe to our newsletter, participate in promotions, or communicate with us. The personal data collected may include your name, email address, contact number, billing address, delivery address, and payment details required for processing transactions. In addition, we may automatically collect certain information through your interaction with our website, such as your IP address, device type, browser type, pages visited, and other browsing data to improve website performance and user experience.

2. Purpose of Collecting Personal Data

The personal data collected by mindm∞d is used for the purpose of providing our products and services to you. This includes processing orders, managing payments, arranging product deliveries, providing customer support, and responding to inquiries. We may also use your personal data to communicate with you regarding updates, promotions, marketing activities, and new product launches, where consent is provided. Additionally, the data may be used to improve our website functionality, analyze customer behavior, maintain internal records, and to meet any legal or regulatory requirements related to our provision of services and products and to make disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular, code applicable to us or any member companies of our Group.

3. Cookies

mindm∞d uses cookies and similar technologies to enhance your browsing experience and improve our website services. Cookies are small data files stored on your device that help us recognize returning visitors, remember user preferences, and analyze how users interact with our website. This information allows us to improve website functionality, personalize content, and enhance user experience. You may choose to disable cookies through your browser settings, although doing so may limit certain features or functionality of the website.

4. Disclosure of Personal Data

mindm∞d will not sell, rent, or trade your personal data to third parties. However, we may disclose your personal data to third-party service providers who assist us in operating our business and delivering our services. These parties may include payment gateways, logistics and courier companies, IT service providers, website hosting providers, marketing platforms, and professional advisors. Any disclosure will be limited to information necessary for the service providers to perform their duties, and they are required to maintain the confidentiality and security of your personal data.

5. Safeguards of Personal Data

mindm∞d takes appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, loss, alteration, or disclosure. These measures may include secure servers, encryption technologies where appropriate, controlled access to personal data, and regular monitoring of our systems. However, we will not be responsible for any unauthorised use of Personal Data by third parties which is attributable to factors beyond our control. While we strive to protect your personal data, please note that no method of internet transmission or electronic storage can be guaranteed to be completely secure.

It is important that you also play a role in keeping your Personal Data safe and secure. You are responsible for keeping this password confidential and for any use of your account.

6. Retention of Personal Data

mindm∞d will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including processing transactions, providing customer support, maintaining business and accounting records, and complying with legal or regulatory requirements. Once the personal data is no longer required for these purposes, we will take reasonable steps to securely destroy, delete, or anonymize the information.

7. Data Transfer and Sharing

Your personal data may be transferred to, stored, or processed by third-party service providers located within or outside Malaysia in order to provide our services effectively. In such cases, mindm∞d will ensure that reasonable steps are taken to protect your personal data and that the receiving parties are required to maintain appropriate security and confidentiality standards consistent with applicable data protection laws.

8. Your Rights of Access and Correction

Under the **Personal Data Protection Act 2010, you have the right to request access to your personal data held by mindm∞d and to request correction of any personal data that is inaccurate, incomplete, misleading, or outdated. You may also withdraw your consent for the processing of your personal data for marketing purposes at any time. Requests for access or correction can be made by contacting us through the contact details provided on our website, and we will respond within a reasonable timeframe in accordance with applicable laws.

Contact Us

If you have any questions, please contact us:

Email: support@mindmood.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM